FAQs

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All requests for a refund must be made within three (3) days of receiving your shipment. Please type “Refund Request” in the subject line. In order to obtain a full refund, minus the original cost of shipping, you must first return your order to Vinci Leather offices. Returned items must be shipped at the customer’s expense.

Our refund processes are the same as regular for products that bought as a gift.

We make available products for purchase through the Site, and we may use third–party suppliers and service providers to enable e–commerce functionality on the Site. If you wish to purchase any product made available through the Site, you may be asked to supply certain information relevant to your transaction, including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Vinci Leather the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

By striving to incorporate sustainability practices into our processes we hope to make a positive impact. We’re passionate about finding new solutions, reducing waste, and working flexibly and transparently to make a difference.

Although Vinci Leather does not own any of the factories making its products, it does not mean we are not responsible for how they operate. Vinci Leather: from people in the head office in USA, to behind the scenes in production, all the way to customers worldwide.  To make sure that this is something guaranteed all the way, we only work with suppliers who agree to sign our Code of Conduct. This Code of Conduct is a clarification of our requirements for environmental and social equity.

We will ship your order as it becomes available. Usually, products ship the same day if ordered by 2:00 PM (Eastern Time), or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when a product you have ordered is out-of-stock, which will delay fulfilling your order.

We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Vinci Leather reserves the right, with or without prior notice: to limit the available quantity of or discontinue any product or service; to impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all transaction(s); and/or to refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your transactions.

We use Secure Socket Layer (SSL) encryption technology; so your personal and card details are encrypted before the information is transferred from your computer to our providers.

If your order is being dispatched to an alternative address, you have the option to place a message with the items.

If you have any gift card from us, please use it as coupon at checkout.